Terms of service
Hilltop BioSciences, Inc. – Terms and Conditions
Effective Date: June 1, 2025 13:35
Company Name: Hilltop BioSciences, Inc. (“Hilltop Bio,” “we,” “us,” or “our”)
Website: www.hilltopbio.com
Please read these Terms and Conditions (“Terms”) carefully before using this website or purchasing any Hilltop Bio products. By accessing, browsing, or using this Site, or by purchasing our products, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations.
1. General Use of the Site and Services
Hilltop Bio provides veterinary biologic products intended exclusively for animal use. All Site content is for informational purposes only and not intended to diagnose, treat, cure, or prevent any animal disease unless expressly stated and supported by regulatory approval.
2. Veterinary Use Only
Hilltop Bio products are intended for use by, or under the supervision of, a licensed veterinarian. By purchasing or using our products, you represent and warrant that you are a licensed veterinarian, a supervised veterinary technician, or another authorized animal-health professional.
You agree not to use, sell, or distribute Hilltop Bio products for off-label, unauthorized, or unlawful purposes.
You understand that veterinary biologics carry inherent risks and that outcomes may vary depending on patient and procedural factors.
3. No Human Use
Hilltop Bio products are for veterinary use only. They are not intended, labeled, or approved for human use. Any such use is unauthorized, unsafe, and illegal.
4. Intellectual Property
All Site content—including formulations, trademarks, trade names, logos, designs, images, text, and documentation—is the exclusive property of Hilltop Bio or its licensors. You may not copy, reproduce, modify, distribute, or exploit any content without prior written permission.
5. Product Claims and Representations
We strive to ensure product information is accurate and compliant with applicable regulations. However, all products and content are provided “as is,” without any warranty, express or implied.
Efficacy may vary by species, condition, administration method, or individual animal response. Use only as directed and in compliance with labeling and safety instructions.
6. Limitation of Liability
Hilltop Bio prioritizes animal safety, but individual biologic responses vary and adverse reactions, though uncommon, may occur.
To the fullest extent permitted by law, Hilltop Bio disclaims liability for any adverse reactions or damages arising from use or misuse of its products, off-label use, or reliance on website content.
IN NO EVENT SHALL HILLTOP BIO BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES (including loss of profits, business interruption, reputational harm, or loss of animal life), even if advised of such possibility.
Hilltop Bio’s total aggregate liability for any claim shall not exceed the amount paid for the product giving rise to the claim.
7. Indemnification
You agree to indemnify, defend, and hold harmless Hilltop Bio and its officers, directors, employees, agents, affiliates, and partners from any claims, damages, or expenses arising from (a) your use or misuse of our products or Site; (b) your breach of these Terms; or (c) your violation of law or third-party rights.
8. Regulatory Compliance
Hilltop Bio complies with applicable federal and state regulations governing veterinary biologics. Our products are not FDA-approved, as such approval is not required for all veterinary biologics under U.S. law. We voluntarily collaborate with regulatory agencies to promote transparency and alignment.
Product availability and labeling may vary by jurisdiction. You are responsible for ensuring compliance with all applicable laws where products are purchased or used.
9. Third-Party Links and Content
The Site may contain links to third-party websites or resources. Hilltop Bio is not responsible for their content, policies, or practices and does not endorse or warrant their offerings.
10. Messaging (SMS and Communications)
Information Collected. We collect your mobile number, name, consent status, and message history when you opt in to receive SMS communications.
Use of Information. We use this data to respond to inquiries, provide order updates, and improve customer support. We do not send marketing or promotional SMS content.
Controls. Opt out at any time by replying STOP; reply HELP for assistance. Standard carrier rates apply.
Disclosure. We do not sell or share SMS-related data for marketing; disclosures occur only for service provision or legal compliance.
Security. We apply encryption, access controls, and secure storage practices to protect personal information.
11. Modifications
Hilltop Bio may update these Terms at any time without notice. Continued use of the Site or products after changes constitutes acceptance of the revised Terms.
12. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.
Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Suffolk County, Massachusetts, except as provided in the Arbitration Agreement below.
13. Arbitration Agreement and Class-Action Waiver
a. Mandatory Arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any purchase shall be resolved exclusively by binding arbitration administered by JAMS in accordance with its Streamlined Arbitration Rules. The arbitration shall take place in Boston, Massachusetts before a single arbitrator. Judgment on the award may be entered in any court having jurisdiction.
b. Waiver of Class Actions. You and Hilltop Bio agree that each may bring claims only in your or its individual capacity, not as a class member or representative in any purported class, collective, or representative proceeding.
c. Opt-Out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing legal@hilltopbio.com
with “Arbitration Opt-Out” in the subject line and your name and address in the body.
d. Small Claims Option. Either party may bring qualifying claims in small-claims court in Norfolk County, MA, instead of arbitration.
e. Fees. Each party shall bear its own attorney fees; filing and arbitrator fees will be shared or reallocated as required by applicable JAMS rules or Massachusetts law.
14. Payment Processing and Shopify
Hilltop Bio uses Shopify Inc. to power its e-commerce platform and process payments. All payment processing is handled under Shopify’s PCI-DSS compliance program. Hilltop Bio does not store full credit-card data.
By purchasing through our Site, you agree to Shopify’s Terms of Service and Privacy Policy.
15. Accessibility Statement
Hilltop Bio is committed to providing an accessible digital experience for all users. We strive to comply with the Americans with Disabilities Act (ADA) and WCAG 2.2 AA standards.
If you experience difficulty accessing any content, please contact info@hilltopbio.com or (617) 237-0636. We will respond promptly to assist you.
16. Entire Agreement and Severability
These Terms, together with our Privacy Policy and any order confirmation, constitute the entire agreement between you and Hilltop Bio. If any provision is found unenforceable, the remaining provisions remain in effect.
17. Contact Information
Hilltop BioSciences, Inc.
320 Norwood Park S, Suite 202
Norwood, MA 02062 USA
Email: info@hilltopbio.com
Phone: (617) 237-0636
Website: www.hilltopbio.com
Revision History: v2 – Massachusetts law and arbitration/class-action updates added (October 2025)